Resilience, Inclusion, and Retail Innovation
Renuka Jagtiani
Chairwoman & CEO, Landmark Group
The ABLF Talks | The ABLF City | July 6, 2021
Speaker Introduction
Renuka Jagtiani is the Chairwoman and CEO of Landmark Group, a leading retail and hospitality conglomerate operating across the Middle East, Africa, and the Indian subcontinent. Over the past 25 years, she has transformed Landmark from a regional brand into one of the most successful privately held businesses in the region, overseeing strategy, operations, and expansion across 11 countries with a workforce of 40,000. A passionate advocate of inclusive leadership, digital innovation, and value-driven retail, Ms Jagtiani also champions the Group’s CSR and community initiatives, with a growing emphasis on empowering women and embracing omnichannel transformation.
Moderator: Eithne Treanor, Founder and CEO, E Treanor Media
Prepared by: The ABLF Research Council
Date: July 6, 2021
Event: The ABLF Talks, hosted virtually at the ABLF City
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Executive Summary
In this compelling session of ABLF Talks Live, Renuka Jagtiani shared the landmark journey of steering one of the Middle East’s most prominent retail conglomerates through disruption and innovation. The COVID-19 pandemic, she noted, was not just a test of resilience but also an inflection point that catalyzed adaptive leadership, accelerated digital transformation, and redefined the consumer landscape. She discussed the importance of agility in decision-making, inclusive business practices, and the strategic realignment toward omnichannel retail models. Drawing from her experience across multicultural markets and diverse sectors, Ms Jagtiani emphasized that leadership today demands more than strategy, it requires empathy, adaptability, and the ability to empower dynamic teams. As Landmark Group fast-tracks its ecommerce presence and pivots toward private-label value-driven offerings, the session offered rich insights on the evolving face of retail, consumer behavior, and the indispensable role of people-centric leadership in uncertain times.
Sign in to unlock the library of the ABLF Insightfolio
The ABLF Insightfolio features researched, knowledge-led whitepapers that capture the strategic perspectives and insights of Asia’s foremost thinkers, policymakers, business leaders and social scientists.
Derived from the impact-led dialogues at the ABLF Talks, these policy-shaping documents are designed to inform, inspire, and ignite action across all sectors, from inclusive growth and sustainability to innovation and digital transformation.
Create a free account and gain instant access to our entire collection of Whitepapers and Intelligence Reports.
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